Privacy Policy

Privacy Policy for E-Pharmacy Website in India

This Privacy Policy describes how BluMed Health Solutions Private Limited. (BluMed) collects, uses, discloses, and protects the personal information of individuals who visit our e-pharmacy website www.blupack.com (the "Website") and use our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing and using our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000 (“IT Act”);
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

2. Consent for data collection and processing:

3. Information We Collect:

We may collect the following types of personal information from you:

• Contact information (such as name, address, email address, and phone number)
• Prescription information (if you choose to submit prescriptions)
• Medical information (if you provide any health-related information)
• Payment information (such as credit/debit card details)
• Geological data.
• Device information (IP Address, browser type, operating system)
• Login credentials (username and password)
• Information you provide through customer support channels or other communication methods.

4.Use of Information:

We may use the collected information for the following purposes:

• To process and fulfill your orders for medications and healthcare products
• To verify and validate prescriptions.
• To communicate with you regarding your orders, updates, and other services
• To provide customer support and address your inquiries.
• To improve and personalize your experience on our Website.
• To send you promotional offers, newsletters, and other marketing communications (you can opt out of these communications)
• To comply with applicable laws, regulations, and legal obligations
• To protect our rights, interests, and the safety of our users

5.Disclosure of Information:

We may disclose your personal information to the following parties:

• Our service providers and partners who assist us in operating our business and delivering services(e.g., payment processors, shipping companies)
• Regulatory authorities, law enforcement agencies, or government officials when required by law or to protect our legal rights.
• In connection with a merger, acquisition, or sale of our business assets, where personal information may be transferred as part of the transaction.

6. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.We incorporate appropriate technical and organizational measures to ensure the security and confidentiality of personal information.

• Secure data storage and transmission protocols
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures
• Sharing personal information with third parties: BluMed may share personal information with third parties in the following circumstances:
• We ensure that appropriate data processing agreements are in place with third-party service providers to protect personal information.However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Sharing personal information with third parties:

BluMed may share personal information with third parties in the following circumstances.

• Delivery service providers to facilitate product delivery.
• Payment processors to process payments securely.
• Healthcare professionals for consultation or prescription fulfillment.
• Regulatory authorities as required by law.
• Business partners for marketing or promotional activities, with user consent.

8. User rights and choices regarding their personal information:

When we process Data about our users, we do so with their consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Blumed as described in this Privacy Notice. The users have the following rights in relation to their sensitive personal information and they can exercise it by submitting a request as described in the "Contact Us" section below.

• Right to Access, Review and Modify.
• Right to Correction.
• Right to Withdraw Consent.

9. Third-Party Websites and Services:

Our Website may contain links to third - party websites or services.We are not responsible for the privacy practices or the content of such websites.We encourage you to review the privacy policies of those third parties before providing any personal information.

10. Cookies and Tracking Technologies:

We may use cookies and other tracking technologies on our Website to collect information about your browsing activities.These technologies help us analyze trends, track user movements, and provide personalized content.You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

11. Minor Privacy:

Our website and mobile application do not offer products or services for use by minors. We do not knowingly collect personal information from children.

• If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
• If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian who can operate the account on your behalf.

12. Updates to this Privacy Policy:

13. Retention period for personal information:

We may retain personal information for as long as necessary to fulfil the purposes outlined in the Privacy Policy, unless a longer retention period is required by law.

14. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our grievance officer using the following information:

By using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

15. Miscellaneous

We cannot ensure that all of Your personal information and SPDI will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your information or private communications will always remain private. As a User of the Site or the App, You understand and agree that You assume all responsibility and risk for Your use of the Site or the App, the internet generally, and the information You post or access and for Your conduct on and off the Site or the App.

You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by You to third parties either through Our Site or App or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information or SPDI which You may have disclosed to such third parties.

Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.