BluMed Health Solutions Private Limited. (BluMed) is an e-commerce website operating in India, specializing in the online sale and delivery of pharmaceutical products. As a company governed by the Drugs and Cosmetics Act, 1940 we prioritize customer satisfaction and safety. This Customer Support Policy outlines our commitment to providing excellent customer service and ensuring compliance with relevant regulations.
The objective of this policy is to ensure that all customers of BluPack, the online pharmacy, are treated fairly at all times. We aim to provide excellent customer support by promptly responding to all complaints, requests, and queries within 24 hours of receiving them through our portal. We also strive to address customer concerns with courtesy and professionalism. Furthermore, we are committed to informing customers about the avenues available to escalate their grievances and exercise their rights if they are not satisfied with the response from our Customer Service Team. Our objective is to maintain customer satisfaction and trust by prioritizing their needs and resolving any issues they may encounter in a timely and satisfactory manner.
BluPack offers multiple channels for customer support to address queries, concerns, and feedback. These channels include:
We strive to ensure timely customer support. Our support team is available during the following hours:
Our customer support team is trained to handle a variety of queries and provide assistance in the following areas:
At BluPack, we value customer privacy and treat all personal information and medical data with utmost confidentiality. We adhere to strict privacy policies and comply with applicable data protection laws.
As an online pharmacy governed by the Drugs and Cosmetics Act 1940, BluPack ensures compliance with all relevant laws and regulations. We operate in accordance with the guidelines prescribed by regulatory authorities, including proper handling, storage, and delivery of pharmaceutical products.
We encourage customers to provide feedback, suggestions, or file complaints about their experiences with BluPack's products or services. Customers can share their feedback through any of the customer support channels mentioned above. We will promptly address all feedback and complaints while ensuring transparency and accountability.
BluPack is committed to continuous improvement in our customer support processes. We regularly review and enhance our policies, systems, and training programs to provide the best possible customer experience.
Note: This Customer Support Policy is subject to change, and any updates will be communicated through our website or other appropriate channels.
Need Help? Chat with Us
